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Frequently asked questions

Please log in using your registered email address and password. If you forgot your password or your pasword does not work we can send you a password reminder Here or you can contact us to open a support request Click Here

Absolutely! Enabling Smart Dial will simplify and speed up your calling experience. With the Smart dial, we assign a special access number for each of your most-called numbers and all you have to do is dial the special access number and it automatically dials through to the number you wish to call so you don't have to go through any message prompts. Most people save the special Smart Dial access numbers as contacts in their phone, simply call that contact and the call will connect automatically.

After logging in to your account, forst click on credit card and add your credit card information. Once your credit card has been added, please click Recharge or Auto Recharge from the left side menu. Select the amount that you want to recharge or auto recharge, enter the 3 or 4 digit CVV from your credit card to verify, and click the RECHARGE or AUTORECHARGE button to complete the process.

To place calls to the USA, Canada or NANP Caribbean countries (such as the Dominican Republic, Jamaica, Bahamas, etc), after you are prompted to enter your destination number it is necessary to dial a "1" in front of the area code and number using the following format 1 + Area Code + Number.

Dialing Instructions

  1. Dial the access number most applicable to the phone you are calling from (for "Pinless" calling the phone number you are calling from must be registered on your account otherwise you will be prompted to enter your PIN.
  2. When prompted, dial an international Number in the following format 011 + Country Code + City Code + Number. For mobile numbers dial 011+ Country Code + mobile number. If calling the USA, Canada or NANP Caribbean countries that use area codes (such as the Dominican Republic, Jamaica, Bahamas, etc), dial a "1" in front of the area code and number using the following format 1 + Area Code + Number.
  3. Enjoy your call!
  1. Dial the access number most applicable to the phone you are calling from
  2. Enter your PIN (your PIN can be found on the main page of your account
  3. When prompted, dial an international Number in the following format 011 + Country Code + City Code + Number. For mobile numbers dial 011+ Country Code + mobile number. If calling the USA, Canada or NANP Caribbean countries that use area codes (such as the Dominican Republic, Jamaica, Bahamas, etc), dial a "1" in front of the area code and number using the following format 1 + Area Code + Number.
  4. Enjoy your call!

To view your access numbers, please Click Here